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Every administrative job, answered on the first ring.

SuproCare covers the full surface of clinic operations — from front-office scheduling to revenue cycle to clinical documentation — and writes back natively to your EHR.

Patient front office

The full administrative call flow — answered on the first ring, every time.

  • Book, reschedule, cancel and confirm appointments across providers and locations.
  • Per-provider scheduling rules, calendar buffers, and payer mappings.
  • Smart slot offering by reason, specialty, provider, and date range.
  • Double-booking guard — refuses overlapping appointments for the same patient.
  • Earlier-slot waitlist — patients are notified when a cancellation frees a fit.
  • Appointment reminders 24/48 hours ahead, with one-tap confirm via SMS.

Pre-visit intake

Capture demographics, history, and insurance before the patient sets foot in your office.

  • New-patient self-registration during the call — name, DOB, mobile, email.
  • Texted intake form: demographics, medical history, allergies, current meds, consent.
  • Conditional appointments — slots are held until the intake form is submitted.
  • Insurance capture at intake with eligibility lookup before the visit.
  • Form follow-up reminders for patients who haven't completed yet.

Prescription refills

Accept refill requests safely, with the right guardrails for controlled substances.

  • Accepts patient-initiated refill requests across the medication list.
  • Cross-checks refills remaining and routes to the prescriber if zero.
  • Controlled-substance triage with DEA-schedule-aware logic.
  • E-prescription transmission to the patient's preferred pharmacy.

Care coordination

Outbound and inbound workflows that keep care from falling through the cracks.

  • Post-discharge follow-up calls at 24/48/72 hours with clinical red-flag escalation.
  • Lab result readouts with abnormal-value flagging — never interprets, always relays.
  • Care-plan check-ins and chronic-care management touchpoints.
  • Automatic escalation to nursing for symptoms requiring clinical judgment.

Revenue cycle

Insurance, prior-auth and billing answers — without a human in the loop.

  • Real-time eligibility and benefits — copays, deductibles, out-of-pocket.
  • Prior-authorization status lookup by reference number or service.
  • Account-balance inquiry and secure payment-link delivery via SMS.
  • Denied-claim explanations and next-step guidance for patients.

Clinical documentation

An ambient scribe that turns a clinician's spoken visit into a SOAP note.

  • Real-time transcription of the patient encounter.
  • SOAP-structured progress notes filed as preliminary — the clinician signs.
  • Auto-extracted assessment and plan, with prompts for missing fields.
  • Native write-back to the chart as a DocumentReference.

Multilingual coverage

Speak to every patient in their own language — automatically.

  • Native support for English, Spanish, Hindi and Gujarati.
  • 16+ additional languages via the LLM translation layer.
  • Automatic language detection on the first sentence.
  • Spoken back in the caller's language with a warm neural voice.

Bi-directional SMS

Voice and text stay in sync. Every touchpoint, one channel.

  • Outbound: confirmations, reminders, intake links, payment links.
  • Inbound: patients reply "C" to confirm, "R" to reschedule, STOP to opt out.
  • Threaded handoff to a live human when the conversation needs nuance.
  • Full TCPA / STOP / HELP compliance handled out of the box.

Outbound campaigns

Population-scale outreach without adding nursing or front-desk hours.

  • Recall lists — overdue wellness, missed follow-ups, lapsed care.
  • No-show recovery — automatic rebook offer within hours.
  • Vaccine and seasonal-care reminders, segmented by panel.
  • Throttled, opt-out-aware, A2P 10DLC compliant sending.

EHR & PM integration

Native write-back where the work actually lives.

  • eClinicalWorks, Athena, Epic, Cerner via HL7 FHIR R4 and native APIs.
  • MEDENT, AdvancedMD and other ambulatory systems via partner connectors.
  • Bi-directional sync — appointments, refills, notes, documents, coverage.
  • Append-only audit log: every read, every write, every escalation.

Smart human handoff

Your staff handles only the calls that need a human — with full context.

  • Escalation tools for emergencies, complex requests, and explicit requests for a person.
  • Live transfer with conversation context passed to the receiving agent.
  • Take-a-message fallback when the caller can't be identity-verified.
  • Configurable per-skill escalation rules.

Security & compliance

Healthcare-grade by default. Built for HIPAA, designed for SOC 2.

  • BAAs with every subprocessor in the call path.
  • Identity verification before any PHI is read or written.
  • Encryption at rest and in transit; access controls and SSO.
  • Append-only audit trail; immutable WORM sink for retention.
  • PHI redaction in logs, configurable retention windows.

Analytics & quality

Know exactly what your agent did, what worked, and what to tune.

  • Live dashboard of every call, every booking, every escalation.
  • Call disposition coding and intent-level breakdowns.
  • Post-call analysis with sentiment, quality, and policy adherence.
  • Cohort analysis: no-show rates, intake completion, recall response.

Voice & tone

Sound like your clinic, not a robot.

  • Warm, calm, empathetic neural voice that adapts to caller emotion.
  • Per-clinic voice selection from a curated voice library.
  • Optional voice cloning to match your existing brand voice.
  • Per-line emotion control on sensitive moments (lab results, escalations).

Ready to never miss a patient call again?

See SuproCare answer a live call in 15 minutes. No commitments, no setup fee.

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