Pricing that scales with your practice.
Pay for the value the agent delivers, not for seats. Every plan includes 24/7 coverage, HIPAA compliance, and EHR write-back.
Pilot
For single-location practices
- Up to 1,000 patient calls / month
- 1 location, up to 5 providers
- Conversational AI receptionist 24/7
- EHR write-back (eClinicalWorks, Athena, Epic, Cerner)
- Appointment booking, refills, reminders
- New-patient registration with digital intake
- Insurance eligibility & benefits lookup
- English + Spanish (additional languages add-on)
- Dashboard + audit trail
- Email support
Practice
For multi-provider, multi-location
- Up to 10,000 patient calls / month
- Multi-location, unlimited providers
- Everything in Pilot, plus:
- Outbound campaigns (recall, no-show recovery, vaccines)
- Bi-directional SMS with one-tap confirm/reschedule
- Post-discharge follow-up with clinical escalation
- Prior-auth status lookup & payer integrations
- 20+ languages (English, Spanish, Hindi, Gujarati, +)
- Voice cloning / custom brand voice
- Analytics dashboard with post-call analysis
- Slack/Teams escalation channels
- Priority support
Enterprise
For health systems & MSO networks
- Unlimited calls
- Unlimited locations and providers
- Everything in Practice, plus:
- Per-tenant data isolation & multi-tenant admin
- Clinical documentation (ambient SOAP scribe)
- Custom EHR connectors and HL7 bridges
- Dedicated voice infrastructure & SLAs
- SOC 2 Type II audit report
- Custom BAA terms, audit reviews, pen-test reports
- Named customer success manager
- 24/7 phone support with named escalation
Final pricing depends on call volume, language coverage, EHR integration scope, and voice model. We'll walk through the math with you on a 20-minute call — no obligation.
Frequently asked
What's the implementation timeline?+
Pilots typically go live in 1–2 weeks: one week for EHR connection and seed configuration, one week for tuning your scripts and voice. Practice and Enterprise rollouts are scoped during the demo.
Do you sign BAAs?+
Yes — SuproCare is a HIPAA business associate. We sign your BAA or provide ours, and we hold downstream BAAs with every subprocessor in the call path (Twilio/Retell, Anthropic, ElevenLabs, Deepgram, cloud host).
Which EHRs do you integrate with today?+
eClinicalWorks, Athena, Epic, and Cerner via HL7 FHIR R4. We also support MEDENT and AdvancedMD through partner connectors. Custom HL7 bridges are available on Enterprise.
Can the voice agent transfer to a live person?+
Yes. The agent escalates explicit human requests, emergencies, and any case outside its scope. Conversation context — who the caller is, what they wanted — transfers to the receiving staff member.
Can you sound like our existing receptionist?+
On Practice and Enterprise, yes. We can clone an existing voice (with consent) or pick from a library of warm, professional voices tuned for healthcare.
Not sure which plan fits?
A 20-minute demo tells you in concrete numbers — typical call volume, deflection rate, ROI by your sixth month.
Book a Demo